Instructions For Recovering From A Mild Malware Infection

Follow These Tips If You Have A Low Impact Malware Infection

  1. Make sure your antivirus is up to date. Sometimes the automatic updating doesn’t work reliably, or a paid subscription to an antivirus may have expired. If downloads aren’t working correctly, try getting the latest update from the antivirus software manufacturer’s website.
  2. Now disconnect your computer from the network (including wireless networks). This will isolate it, preventing it from sending or receiving or sending any more data; it cannot infect any more machines, nor can it receive data from elsewhere.
  3. Restart the computer and start it in ‘safe mode’ – on a windows computer press the f8 key as soon as the computer restarts and hold it down until the ‘Advanced boot options’ menu appears. Choose ‘safe mode’,(not ‘safe mode with networking’).Safe mode is a special setting on the computer which restricts the number of applications that can run and stops it talking to networks even if they are plugged in safe mode stops most malware from doing more damage to your computer.
  4. When the computer finishes booting, open your antivirus software and tell it to perform a complete scan of the disk, this will take a considerable amount of time! At the end of the process, the antivirus program will report what it has found. It might also make recommendations about how to deal with the program – follow its suggestions. When the virus scan is complete, restart your computer
  5. Malwarebytes is one of the best malware removal tools and you can download it for free here  https://downloads.malwarebytes.org/file/mbam_current/ run a full scan to remove any remaining malware remnants.
  6. It is worth spending some time considering how the malware might have got on to your computer. Can you recall visiting a suspicious website or perhaps downloading a suspicious program or simply clicking on an attachment in an email message? These are common ways to receive malware.

If you have a more serious infection or the infection keeps coming back after a clean up you may need a professional to remove the infection.  Here at Thrapston It we’ve got pretty good at cleaning up infected computers so give us a call and we’ll be happy to help.